Canceling & Changing Orders

System Cancellations

Occasionally, orders or parts of an order are cancelled automatically for reasons such as:

• Item(s) not available
• Payment information could not be verified
• Shipping address could not be verified

If your order is cancelled, you will receive an email notice explaining the reason. You will not be billed for any cancelled items.

Customer Cancellations

After submitting your order, you may be able to cancel it within a limited timeframe. Please contact us immediately if you wish to cancel. If successful, your credit card will not be charged.

Payment Methods

Accepted Payment Options

• Visa, MasterCard, American Express, Discover
• Debit Cards (with expiration date)
• PayPal
• Affirm Installments – Buy now, pay later with flexible monthly payments
• Personal checks, certified checks, cashier’s checks, money orders
• Wire Transfers (orders over $2,000, contact us for details)

Not Accepted

• CODs
• Layaway Plans
• Medicare, Medicaid, Private Insurance

Important: We only accept payments issued from US or Canadian banks in US dollars. Billing name and address must match the credit card used.

Privacy & Safety

Your privacy is very important to us. JohnDawsonUSA.com respects and protects the privacy of its visitors. This policy explains how we collect, use, and protect your information.

Information We Collect

• Personally identifiable information: name, address, phone, email, payment info (for orders).
• Non-personally identifiable information: browsing behavior, IP address, browser type.

Use of Information

We use this information to process orders, contact you regarding your purchase, and improve our services. We do not sell or rent your personal information.

Security

Our checkout process uses 256-bit SSL encryption certified by GeoTrust to ensure your data is safe.

Cookies

We may use cookies to personalize your shopping experience. You may disable cookies in your browser, but some features may not function properly.

Children’s Privacy

We do not knowingly collect information from children under 13. If we discover such data, it will be deleted immediately.

External Links

Our website may contain links to third-party sites. JohnDawsonUSA.com is not responsible for the privacy practices of these websites.

Policy Updates

We may update these terms from time to time. Changes will be posted on this page. Continued use of the site constitutes acceptance of these changes.